gay.com member help.

We recommend the following web browsers for the best gay.com experience.

• Windows users: Firefox 3 - http://www.getfirefox.com/
• Mac users: Safari - http://www.apple.com/safari/download/

gay.com is designed to function in any standards-compliant browser, but support the following browsers:

Windows

• Firefox 3
• Firefox 2
• Internet Explorer 7
• Internet Explorer 6

Mac OS X

• Safari 3.1+
• Firefox 3

To find the most recent version of these browsers, please visit the manufacturer's web site

• Firefox - http://www.getfirefox.com/
• Safari - http://www.apple.com/safari/download/
• Internet Explorer - http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

Your browser should be enabled to allow gay.com to set cookies so that you can access Personals, Group Chat, IM, Member Center, and other features.

JavaScript is required to access many gay.com features, including the Communication Suite. Please ensure JavaScript is enabled in your browser.

In order to watch videos and listen to music on gay.com, you will need Adobe Flash Player version 8 or higher installed on your computer. If you do not have Flash installed, you can download it for free at Adobe's website.

If you are using a recommended browser but are unable to access gay.com, please try these troubleshooting tips.

Clear browser cache

Users of security programs such as Norton or McAfee Internet Security may need to allow access to gay.com. Refer to the user guide of the specific program for information on changing settings.

Pop-up blocking software blocks access to certain areas of gay.com, such as Group Chat and IM. To prevent this, add "www.gay.com" to the allowed list of websites in your pop-up blocking program.

PC users can update software using the Windows Update tool on their computer, or by going to "www.windowsupdate.com."

Mac users can update software using the Software Update tool located under the Apple menu or by going to "www.apple.com/support/downloads/."

Turn off the computer using the shutdown feature, power button or the recommended procedure as outlined in the user guide of your computer.

If you are having trouble receiving gay.com emails it may that these emails are being sent to you Junk e-mail folder. To ensure that emails from gay.com are sent directly to your inbox and are not routed to your Junk e-mail folder, you should add gay.com to your Safe List. By adding @gay.com to your Safe List, all @gay.com emails will be sent directly to your inbox.

Most email services provide the ability to identifying those email addresses that you determine to be valid and not junk mail. This feature is usually located under the Tools or Options tab.

• 1. Identify the email address that you want to put on your Safe List: @gay.com
• 2. Go to Options/Tool
• 3. Find the Option that reads 'Junk e-Mail Protection' or 'Safe List' or 'Safe Sender' or something similar.
• 4. Type an address or domain (a domain is the part of an e-mail address that follows the @ sign - @gay.com) from which you always want to receive messages.

Please note that not all email service providers are the same and the ability to add an email address or domain (@gay.com) to a Safe List may vary. The steps above are general guideline and may not reflect the exact steps and/or behavior of you email service provider.